Business Acumen, Leadership, Scenario Planning Workshop
“Boosting profitability by attracting and retaining the right clients – and employees.”
Measure the intangible assets of a company
Introduce, monitor or measure the intangible assets of a company.
Improve dialogue in service based business
Create dialogues and a common frame of reference for all aspects of a service based business.
Recruit, train & develop key personnel
Create dialogues and a common frame of reference. To build skills among supervisors and the HR teams on strategic recruitment, development and retention of key personnel.
Identify & develop key business drivers
Identify key business drivers and gauge their relative importance on short and long term success, frame an organisations business strategy and define preferred types of clients and teach linkages between strategies, assets and competencies.
It is often said that it takes two to Tango. In this case of a service-driven company, it’s the chemistry between customers and people that makes the music. This workshop utilises Tango, an interactive, experiential business simulation tool. In Tango, six knowledge-intensive service base firms enter into stiff competition as they try to win clients and recruit key personnel in a rapidly changing marketplace. The overriding challenge is to develop both the intangible and tangible assets of the company and to secure the long-term profitability.
Intended audience
Designed for employees at all levels (board room to 3rd tier management) who need to develop business acumen, perspective, strategic agility, creativity, negotiation, or other key management competencies. This program can also be used for scenario planning, simulating mergers & acquisitions, or key partnerships. The program can also provide a foundation for Leadership Development.
Key Results & Concepts
Each firm is small and stable at start, but the market is growing quickly. Success is dependent on the management team’s ability to develop an agile, yet consistent firm. Teams need to:
- Build a solid corporate culture.
- Attract the right type of employees, grow their competence, and keep them.
- Win the desired type of clients, and earn their loyalty.
- Utilise resources wisely by monitoring the balance sheet and KPI’s.
- Harvest people-owned competence into company owned tools and processes.
- Stop competitors from stealing your key employees and clients.
- Generate cash flow and profit.
Key concepts explored in this workshop include:
- Market Share
- Profitability
- Growth of tangible & intangible assets
- Brand image and reputation
- Competence development
- Capacity utilisation
- Growth potential of people
- Recruitment and retention
- Team chemistry
- Improvement in tools & processes
- Research & Development
- Market Intelligence
Administration & Logistics
Each workshop is broken down to multiple experiential sessions structured as follows:
- Overview by facilitator.
- Introduction and definition of an oversight topic.
- (As appropriate a practical exercise).
- Participant feedback and discussion of prior experiences.
The workshop is structured to run for two full days. Teams of 3-6 participants form the management team competing with a total of six teams. Ideal workshop size is 24-30. Greater numbers can be accommodated. Tango licensed facilitators are provided by PMWorks.
Tango is a registered trademark of Celemiab Systems AB.
